Overview
RagingWire Enterprise Solutions (RES) is a profitable IT outsourcing provider that delivers fully custom managed services specifically designed to fit the disaster recovery and primary hosting needs of large, data-intensive, enterprise companies. Our state-of-the-art, Class "A+"Enterprise Data CenterSM is the largest data center outside of the Bay Area earthquake zone. The purpose-built, single-story, non-multi-tenant facility enhances the availability, security, and reliability of our clients' mission-critical IT systems by offering the highest level of next-generation infrastructure and network connectivity. By providing "five nines" (99.999%) availability and redundant power, cooling, telecommunications, and physical security, we enable our growing list of Fortune 1000 and Fortune 500 client like Hitachi Data Systems, NVIDIA Corporation, Flextronics International, and Photronics, Inc. to reduce operating costs, lower the risk of downtime, speed time to market, scale according to their business needs, and focus on their core competencies and top business objectives.

Differentiators
• Total, end-to-end IT solutions specifically engineered for data-intensive enterprise companies
• Located in a seismically stable region
• Close proximity to the San Francisco Bay area
• Self-funded and profitable
• 99.999% availability with power and cooling scalable beyond 225 watts per square foot
• Staff comes from and understands the business needs of enterprise companies

Managed Services
• Network Services
  • Router, switch, and other network equipment monitoring and management
  • Load balanced, multiple Tier-1 Internet
  • Provisioning, monitoring, and management of private lines, frame relay, ATM, Global IP and private networking
  • Content filtering
  • Traffic shaping
  • DNS administration and hosting for clients
• Server and Application Services
  • Support for Sun, HP, IBM, and Intel-based equipment (Solaris, HP/UX, AIX, Linux, and Microsoft)
  • Support for Oracle, SQL, MS Exchange, Remedy, SunOne applications (formerly iPlanet), IIS, Apache, etc.
  • High-availability clustering
  • Service / server load balancing (DNS, Web, email, and firewall)
  The types of managed services offered include:
  
  • Installation, configuration, monitoring, and management
  • Monitor and manage disk, memory utilization, processor, and network performance
  • Operating system installation / configuration
  • Upgrades, patches, application configuration, URL, and service port monitoring
• Storage Services
  • SAN (Hitachi Data Systems, EMC)
  • NAS (Network Appliance)
  • Data storage available on demand
  • Monitored and managed 24 x 7
• Security Services
  • Firewall and Intrusion Detection Services
  • Virtual Private Network
  • Vulnerability assessments and server hardening
• Call Center / Help Desk Services
  • Help desk support 24 x 7
  • Trouble ticketing and escalation
  • Real-time remote troubleshooting
  • Training, implementation, and project management
• Business Continuity and Disaster Recovery Services
  • Tape back-up and archive
  • Secure off-site vault tape storage
  • Business continuity data mirroring solutions (Synchronous and Asynchronous)
  • Clustering and automated fail-over support
• Professional Services
  We offer professional services such as designing, implementing, testing, performance tuning, and troubleshooting for the following areas:
  • Application deployment
  • Networking (LAN, WAN)
  • System and network security
  • Storage
  • Backup/archival
  • Business continuity planning and disaster recovery

Enterprise Data Center
• Power and cooling systems engineered to deliver 99.999% availability
• True Zero Single Point of Failure ("ZSPF") electrical and cooling systems (N+1 to N+5 redundancy)
• Capable of scaling beyond 225 watts per square foot of power and cooling densities
• Advanced Iris-scan biometric security access system
• 24 x 7 on-site operations control center and security staff
• 3-foot raised floors, with locked-down tiles
• 32-foot ceiling
• Centralized chilled water plant
• ZSPF protection for dual and single-corded equipment
• Intrusion detection system to prevent unauthorized access from below raised floor
• Recorded and archived pan-tilt-zoom CCTV security monitoring
• Located in a seismically stable region
• Power monitoring on each individual branch circuit

Power
• True diverse-paths for dual and single-corded equipment
• N+1 to N+5 redundancy:
  • Diesel generators
  • Uninterruptible Power Supplies with N+2 redundant battery strings
  • Custom-designed Power Distribution Units

Cooling
• Centralized chilled water plant
• Modular Cooling Units
• Redundant cooling loops
• No roof mounted DX units or caustic fluids overhead
• 36-inch raised floors
• 32-foot high ceiling provides a buffer of cool air that is maintained at 72 degrees (± 2 degrees)

Telecommunications
• Carrier neutral
• Access to all major telecommunication providers
• Redundant true diverse-path, dual-entry fiber directly on SONET rings for highly available, fault-tolerant telecommunications

Physical Security
• Physical audit trails on all entry points
• Event-driven intrusion detection systems
• 24 x 7 on-site security personnel
• Pan-tilt-zoom digital recording cameras
• 360-degree perimeter and roof surveillance
• Proximity card readers with pin-code access keypads
• Biometric iris scanners
• Bullet-resistant walls and windows
• Locked down floor tiles with under floor
  intrusion detection system

Business Conveniences
• Individually secured customer labs
  • Climate control
  • Tech benches
  • Protected power
  • Internet connectivity
• On-site office space (drop-in or leasing options)
• Conference rooms
• Audio/visual presentation facilities